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Policies

Below is a list of the Dowdens Group Policies and Feeback Form. If you have any questions about any of our policies please contact us for more information or start a MPD by filling in the feedback form below.

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Information & Assistance

All Dowdens Group employees are committed to providing our customers with information and assistance to ensure that complaints are lodged effectively using our Multi-Purpose Document (MPD).

Providing customers with easy access and a point of contact to lodge feedback is a fundamental element of our overall customer service policy.

Alternatively, complaints may be lodged by phone, email, fax or in person. View our contact page for details.

You can read all our Group Policies below.

Feedback Form

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Group Policies

Privacy PolicyDowdens Group Privacy PolicyPDFREAD POLICY
Customer Service CharterCustomer Service CharterDowdens Group Customer Service CharterPDFREADY POLICY
Customer Service PolicyCustomer Service PolicyDowdens Group Customer Service PolicyPDFREADY POLICY
Customer Complaint PolicyCustomer Complaint PolicyDowdens Group Customer Complaints PolicyPDFREAD POLICY